Shipping & Replacement Policy
Shipping Time
we usually deliver the watch within 4-5 working days after dispatch. Dispatch process can take 1-2 days. we mostly use the best courier (in prepaid orders) for deliver the product like Blue Dart, Anjani , Tirupati , DTDC & More But for COD we use Blue Dart, & Delivery Only. According to the courier Service Available in Delivery Pin Code.
Replacement
Our Business Mainly Runs On Trust And Honesty. For Us the Customer Satisfaction is On the First Place. We Guarantee 100% Customer Satisfaction On Every Order. We check every item before Dispatch. But sometime Some Damage or Wrong item can be received by the customer, in that case we provide 3 Days replacement policy. we Provide 3 Days Replacement Policy to all The Product If any Defect Found in the Product.
Process Of Replacement
- You need to make UNBOXING VIDEO of the Parcel from starting to end without cut and pause and try to show the defect in the video. No cut and Pause allowed in the video. Here we want to clear that unboxing means you have to open the parcel in while making video. Already opened Parcel Video will Not be Accepted.
- Customer need to inform us via Call Or WhatsApp +919978603696 or email frenzystore.helpdesh@gmail.com asap.
- You Will Arrange the Pickup for the return Courier
- After Receiving the product we will check that product. If it has a minor issue, we will try to repair that product otherwise we will ship new Product Without any Extra Charges.
- We will try to solve the issue within 2-3 Days after Receiving the return Courier.
- The company has all the rights to offer an alternate product if the ordered product is not available at that time.
- The 3 days Replacement Policy only Valid for Defected item You Received at Delivery time. After use of the product no replacement will be provided to customer.