Frequently Asked Questions (FAQ)
1.Who is " FRENZY STORE " ?
We are the India’s best online premium and luxury watches dealer. We have all the branded watches like Rolex, Tag Heuer, Patek Philippe , Rado, Frank Muller etc. After getting so much positive customer feedback from offline selling, we started this online website to provide the premium watches to everyone.
2.What are the Payment Methods ?
We accept all the payment modes like wallet transfer, UPI and COD. You can pay online without worry. we have 100% secured payment gateway. For Cod option you need to pay 10% amount of the total order in advance. Rest amount you need to pay at delivery time. COD advance payment is non refundable, if the order declined/rejected by the customer.
3.What is the Delivery Time ?
We dispatch the item within 1 or 2 days after checking product. After dispatch delivery time will be 3-5 working days depends on the location and the courier service. If there is further delay due to some reason, we will notify you. Tracking Id will be given after dispatch.
4.How Can i Trust You ?
Our business runs on trust. We have lots of customer reviews and the customer data base who are happy with our service. Trust us one time and buy from us, you will never regret. For providing the best customer experience we have started COD option also. For any query you can call us: +919978603696. we will clear your all doubts. We also provide replacement services.
5.Warranty / Repair Issue ?
We provide 1 month machine warranty on the watches. We detailed check every item before dispatch, so there are less chances of any defect. we provide the 100% replacement to the defected item. you can read all the Replacement and Warranty Policy on the website.
6.Shipping & Pickup Charges ?
We provide free delivery and pickup service to all over India.
7.Why should i buy from you?
We provide the 100% quality products to the customer. If you have knowledge about watches, you will definitely figure out the quality of the watches. We will provide your the same quality for that you are paying. Many vendors and website selling low quality items at the high price, but you need not to worry.
8.Do you provide Refund, Replacement or Return ? ?
Yes we provide 100% customer satisfaction. We have replacement, and exchange. return and refund policy.is not available If you don’t like our product, you can replace it or exchange the product. For complete information you can visit our Replace & Refund Policy Page.
Important Information
All the watches are shipped with the normal box by default. If you want original box you need to pay extra. Original box contains all the kit and manuals.
Be Careful
Many First copy watches websites and dealers are trying to sell cheap Chinese machine and low quality watches by claiming it to be Japan, ETA pr Swiss. So please check properly when you buy from someone. Always buy from trusted source.